Refund policy

RETURN POLICY:

We hope that you are satisfied with your Vanielo.com purchase. However, if you need to return your unworn items, you can request a return online. Please select INITIATE A RETURN above to begin the process. In-person returns to one of our retail stores (placed with a credit card) are free. Mail-in returns have a $10 restocking fee per order, which will be deducted from your refund.

• You must make your return within 14 days of the delivery date.
• We will not accept merchandise that has been worn, altered, or washed.
• Merchandise must have all tags attached.
• Sale items 60% off and higher are final sale and cannot be returned or exchanged.
• Shipping charges are not refundable.
• Vanielo reserves the right to deny a refund if the merchandise does not meet return policy requirements.
• In-store returns are only accepted at Vanielo, US locations.
• Please note an excessive number of returns in a twelve-month period can cause us to reject future orders from you.

If you have mistakenly returned a personal item that was not purchased from Vanielo, please reach out to Customer Service, and we will do our best to assist in locating your item for you. If you have returned a final sale item, it will be returned with a label you've provided. Customer service will reach out to you directly upon receipt of your non-Vanielo/final sale item. We will make two attempts to contact you regarding your item(s). If we do not hear from you, Vanielo is at liberty to dispose of your item(s).

Please note: Vanielo cannot be held responsible for returning, replacing, or compensating for any lost items mistakenly returned to Vanielo. We are also not responsible for any shipping costs incurred to return your personal item(s) back to you.

We are not responsible for lost packages returned through a carrier of your own choosing.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUND POLICY

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 14 business days have passed since we’ve approved your return, please contact us at Designs@vanielo.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Designs@vanielo.com.